Refund & Returns Policy

You may return most products within 30 days of delivery. Items should be unused or in resalable condition with original packaging and included accessories. To start a return, email support@tmgairsol.shop with your order number.

• Replacement filters (HEPA, carbon, AC/vent) and the Filter Replenishment Yearly Box can only be returned if unopened and with the seal intact.
• Essential oils and aroma consumables can only be returned unopened for hygiene reasons.
• This does not affect returns of faulty or damaged goods.

If an item arrives faulty, damaged in transit, or is not what you ordered, contact us within 14 days of delivery with photos where possible. We will arrange a free replacement or a full refund, including original shipping.

• Approved refunds are issued to your original payment method via our payment processor.
• Refunds are processed within 5–10 business days of us receiving and inspecting the return; your bank may take additional time to post it.
• For non-faulty returns, outbound shipping and return postage may be deducted unless a free-return promotion applies.
• Standard shipping is $12; orders over $120 ship free.

Appliances carry a standard 12-month manufacturer warranty against defects in materials and workmanship. Air Care membership extends warranty cover by 6 months, and Air Care+ by 12 months, on purchases made while active. Warranty does not cover normal wear of consumable filters, misuse, or damage from incorrect voltage or lack of maintenance.

Delivery times and any destination import duties or taxes vary by country and are the customer's responsibility. Please also confirm voltage and plug-type compatibility for your country before ordering; a product that is incompatible with your local supply is not a fault. See the Shipping & Delivery Policy.

You can cancel Air Care or Air Care+ at any time from your account or by contacting us. Cancellation stops future renewals; your membership benefits continue until the end of the current paid period. Membership benefits are current-period service benefits and are not refundable as cash and do not roll over. Where required by local law, you may be entitled to a pro-rata refund of a recently started annual term — contact us to discuss.

Returns, refunds and warranty enquiries: support@tmgairsol.shop · +44 7174728088. Please include your order number so we can help quickly.