Help & answers

01How do I choose the right product?

Start with the Room Air Finder: tell us the room, its size and what's bugging you about the air, and we'll match a single device or a bundle with the right room coverage.

02Do your products treat allergies or illness?

No. Aircove products are home comfort appliances, not medical devices. They are not intended to diagnose, treat, cure or prevent any disease. We describe everything in terms of everyday comfort and freshness.

03Will the plug fit my country?

Devices run on universal USB-C or 100–240V. Plug type varies by country — check your local plug standard before ordering. We can advise if you're unsure.

04How often do filters need changing?

It depends on the product and how heavily it's used — each product page lists the cycle. Air Care members get replenishment reminders so you never run low.

05What about delivery and duties?

We ship worldwide in USD. Delivery times and any import duties vary by destination. See our Shipping & Delivery Policy for details.

06Can I return an item?

Yes — see our Refund & Returns Policy. Unused items in original condition and items damaged in transit are prioritised for return or replacement.